This website is operated by British American Tobacco Nederland B.V. & British American Tobacco Belgium SA/N.V.Please read these terms and conditions of use ("conditions of use") carefully. By accessing this website you agree to be bound by them. If you do not agree to be bound by these conditions of use you should not access or view this website.
To make these conditions of use easier to read, we use a few definitions. The terms BAT BNLX”, “we”, “us” and “our” are used to refer to British American Tobacco Nederland B.V. & British American Tobacco Belgium SA/N.V
The terms “British American Tobacco”, “the Group” and “The British American Tobacco Group” are used to refer to British American Tobacco p.l.c. and the group of companies constituting its direct and indirect subsidiaries worldwide, including British American Tobacco Nederland B.V. & British American Tobacco Belgium SA/N.V
Any enquiries or complaints which you have in relation to this website should be made either by using the Contact us facility or be addressed to Legal & External Affairs department of British American Tobacco Nederland B.V. & British American Tobacco Belgium SA/N.V], (Handelsweg 53A, 1181 ZA AMSTELVEEN, The Netherlands).
This Privacy Notice applies to the personal data of visitors to this website.
Depending on the relevant circumstances and applicable local laws and requirements, we may collect some or all of the information listed below to help us with this:
The above list details the ways in which we collect your personal details pleased note that this is not exhaustive.
We collect your personal data in three primary ways:
Personal data you give to us:
There are numerous ways that you can share your information with us. These include:
Personal data we receive from other sources
We may seek more information about you from other sources generally including from third parties.
Personal data we collect automatically
When you visit our website, we collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. We use the information for statistical reporting and do not link it to any named individuals.
BAT will not intentionally collect any information about visitors to this website who are under eighteen years of age. If BAT becomes aware that a child has provided any information this will immediately be deleted from BAT’s records.
We collect, use and disclose your personal data for a number of reasons, including:
We will share your personal data primarily to ensure we provide you with the most relevant and up to date news, content and events, or to ensure we can respond to any query quickly and expeditiously. Unless you specify otherwise, we may share your information with any of the following groups:
We do not share, rent or trade your information with third parties for marketing or promotional purposes.
We will not keep your personal data for longer than is necessary for the purposes for which we collect it unless we believe that the law or other regulation requires us to preserve it (for example, because of a request by a tax authority or in connection with any anticipated litigation).
When it is no longer necessary to retain your data, we will delete the personal data that we hold about you from our systems.
We care about protecting your information. That's why we put in place appropriate measures that are designed to prevent unauthorised access to, and misuse of, your personal data.
We are committed to taking all reasonable and appropriate steps to protect the personal information that we hold from misuse, loss, or unauthorised access. We do this by having in place a range of appropriate technical and organisational measures, including encryption measures and disaster recovery plans.
Unfortunately, there is always risk involved in sending information through any channel over the internet. You send information over the internet entirely at your own risk. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted over the internet and we do not warrant the security of any information, including personal data, which you transmit to us over the internet.
If you suspect any misuse or loss of or unauthorised access to your personal information please let us know immediately. Please raise your concern by contacting us using the Contact us section of the website, in the first instance, and we will investigate the matter and update you as soon as possible on next steps.
You have various rights in relation to the data which we hold about you. We have set these out below.
This right enables you to object to us processing your personal data where we do so for one of the following reasons:
Where we have obtained your consent to process your personal data for certain activities, you may withdraw this consent at any time and we will cease to use your data for that purpose unless we consider that there is an alternative legal basis to justify our continued processing of your data for this purpose, in which case we will inform you of this condition.
You may ask us for a copy of the information we hold about you at any time, and request us to modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this unless permitted by law. If you request further copies of this information from us, we may charge you a reasonable administrative cost. Where we are legally permitted to do so, we may refuse your request. If we refuse your request we will always tell you the reasons for doing so.
You have the right to request that we "erase" your personal data in certain circumstances. Normally, this right exists where:
We would only be entitled to refuse to comply with your request for erasure in limited circumstances and we will always tell you our reason for doing so.
When complying with a valid request for the erasure of data we will take all reasonably practicable steps to delete the relevant data.
You have the right to request that we restrict our processing of your personal data in certain circumstances, for example if you dispute the accuracy of the personal data that we hold about you or you object to our processing of your personal data for our legitimate interests. If we have shared your personal data with third parties, we will notify them about the restricted processing unless this is impossible or involves disproportionate effort. We will, of course, notify you before lifting any restriction on processing your personal data.
You have the right to request that we rectify any inaccurate or incomplete personal data that we hold about you. If we have shared this personal data with third parties, we will notify them about the rectification unless this is impossible or involves disproportionate effort. You may also request details of the third parties that we have disclosed the inaccurate or incomplete personal data to. Where we think that it is reasonable for us not to comply with your request, we will explain our reasons for this decision.
If you wish, you have the right to transfer your personal data between service providers. In effect, this means that you are able to transfer the details we hold on you to another third party. To allow you to do so, we will provide you with your data in a commonly used machine-readable format so that you can transfer the data. Alternatively, we may directly transfer the data for you.
You also have the right to lodge a complaint with your local supervisory authority which is for the Netherlands the Autoriteit Persoonsgegevens, for Belgium the Privacy Commission (Commissie voor de bescherming van de persoonlijke levenssfeer / Commission de la protection de la vie privée) and for Luxembourg the Commission nationale pour la protection des données. You can contact them in the following ways:
If you would like to exercise any of these rights, or withdraw your consent to the processing of your personal data (where consent is our legal basis for processing your personal data), please contact us using the Contact us form on the website. Please note that we may keep a record of your communications to help us resolve any issues which you raise.
BAT NL is responsible for processing personal data if you are from the Netherlands, BAT BELUX is responsible for processing personal data if you are from Belgium and/or Luxembourg.
If you have any comments or suggestions concerning this Privacy Notice please contact us using the Contact us form on the website. We take privacy seriously and will get back to you as soon as possible.
Your personal data may be transferred outside of the European Economic Area to the types of entities described in section 4 above.
We want to make sure that your personal data is stored and transferred in a way which is secure. We will therefore only transfer data outside of the European Economic Area or EEA (i.e. the Member States of the European Union, together with Norway, Iceland and Liechtenstein) where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, for example:
There are a number of different ways that we are lawfully able to process your personal data. We have set these out below.
We are allowed to use your personal data where it is in our interests to do so, and those interests aren't outweighed by any potential prejudice to you.
We believe that our use of your personal data is within a number of our legitimate interests, including but not limited to:
We don't think that any of the activities set out in this Privacy Notice will prejudice you in any way. However, you do have the right to object to us processing your personal data on this basis. We have set out details regarding how you can go about doing this in section 7 above.
We are allowed to use your data where you have specifically consented. In order for your consent to be valid:
When you register on our website, we ask you for specific consents to allow us to use your data in certain ways. If we require your consent for anything else in the future we will provide you with sufficient information so that you can decide whether or not you wish to consent.
You have the right to withdraw your consent at any time. We have set out details regarding how you can go about this in section 7 above.
We are allowed to use your personal data when it is necessary to do so for the performance of our contract with you.
For example, we need to collect your email address in order to be able to provide you with any email alerts that you have requested.
As well as our obligations to you under any contract, we also have other legal obligations that we need to comply with and we are allowed to use your personal data when we need to in order to comply with those other legal obligations.
'Cookies' are small data files that are sent to your browser from a web server and stored on your device's hard drive. References in these conditions of use to ‘cookies’ also include other means of automatically accessing or storing information on your device.
We may use web beacons, which are transparent image files on web pages and are used to monitor your journey around British American Tobacco Group websites.
We allow third parties to set the following cookies on this website:
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|Purpose||These cookies are used to collect information about how you and other visitors use our website, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they have visited.|
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To opt out of being tracked by Google Analytics across all websites, please visit:
Google Analytics Opt-out Browser Add-on
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|_utmb||Persistent cookie: 30 minutes from set/update|
|_utmc||Session cookie: end of user browser session|
|_utmz||Persistent cookie: 6 months from set/update|
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For more information about cookies, including how to set your internet browser to reject cookies, please visit www.allaboutcookies.org .
This website uses Google Analytics, a Web Analytics service from Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files which are stored on users' computers and which allow an analysis of the use of the website by them. The information generated by the cookie about the use of this website by the users is usually transferred to a server of Google in the USA where it is stored. IP anonymization has been activated on this website, so that the IP address of the users of Google is shortened in advance for those Member States of the European Union or European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the United States and shortened there. On behalf of the operator of this website, Google will use this information to evaluate the use of the website by the users, to compile reports on the website activities and for further purposes related to the use of the website and Internet use to provide services to the website operator.
The IP address submitted by your browser as part of Google Analytics will not be merged with other Google data. Information that BAT collects through Google Analytics are: Number of visitors, URLs from which visitors come and reputable sites.
This website includes links to external websites which are subject to their own terms and conditions and privacy policies. We are not responsible for the content of these external websites and we recommend that you familiarise yourself with the terms and conditions of such sites before you submit any information about yourself. These links are provided solely for convenience to you. No endorsement of any party, products or services is expressed or implied and accordingly British American Tobacco Nederland B.V. & British American Tobacco Belgium SA/N.V cannot accept any liability for the accuracy of, or otherwise in relation to, any content or the security of any activity carried out on such other websites. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage, loss or cost caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on such linked websites. Your use of such websites is at your sole risk.
British American Tobacco Nederland B.V. is incorporated in Amstelveen
1181 ZA AMSTLVEEN
Company Number (Chamber of Commerce) 34303069
VAT Number: NL819451824B01
+31 20 5406 911
British American Tobacco Belgium SA/N.V is incorporated in Groot Bijgaarden
Nieuwe Gentsesteenweg 21
VAT / Company Number: BTW-BE0402.018.577.
+32 2 413 1211
Please send legal notices to:
British American Tobacco Nederland B.V. at Handelsweg 53A, 1181 ZA AMSTELVEEN, The Netherlands).
Please send all other correspondence in relation to this website (including any enquiries or complaints) to the Legal & External Affairs department at British American Tobacco Nederland B.V. at Handelsweg 53A, 1181 ZA AMSTELVEEN, The Netherlands).
Last updated: May 2018